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Theses/Dissertations from 2023

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Enhancing the performance feedback system of the internal audit department of a government agency, John Paul Acuna

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An integrative action research on improving the marketing strategies of Kumintang Republik Restaurant in Club Balai Isabel Resort and Hotel in Talisay, Batangas towards consistent growth in monthly sales, King Martin U. Agoncillo

Refining interconnected financial reporting practices and procedures of the central and field Philippine accounting offices to enhance accuracy, reliability, and uniformity of consolidated financial statements, Princess Minesa Angeles

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Increasing operational efficiency through a combination of workload management, process streamlining, and system enhancement, Allen Jude Moises J. Aquino

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Managed services for timely corrective maintenance in ABC Bank, Ma. Kathleen S. Aquino

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Improving the customer support process between support and product engineering teams, Lawrence Ralph O. Bachini

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Digital document indexing for improved records custodianship of planning documents, John Kiki F. Bagano

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Shaping the inventory management of a food service business, Brenth Lennard S. Balisi

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Streamlining the billing process of a micro-studio leasing company through the development of an automated tenants’ subsidiary ledger, Benigno Jose Bernardo

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Coaching project management principles and establishing standard operating procedures for planning in a construction project, Paolo N. Bersamira

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An integrative action research on implementing a customer relationship management (CRM) for effective lead maintenance, account management, and after-sales documentation, Aibar Rabi Rashad Bibi

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Optimization of the visa process flow of the Philippine Consulate General in Guangzhou: Researching in action within the organization, Bruce Alvin Borres

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Establishing management accounting system for an agricultural enterprise, Isabelle V. Callejo

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Improving the efficiency of COVID-19 reports submission of a BPO company, Mark Pius Canta

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Generating qualified prospects to increase sales opportunities for a biotechnology start-up, Criselda Cea

An integrative action research (IAR) on chatbots in customer service: Enhancing the client response capability of Investment Company A, Krishia Mae B. Chavez

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Improving performance of external resources for IT services of company BCD, Marvin DeGracia

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Developing a marketing strategy and mobilizing resources for improved marketing execution, Trina Anne S. Dela Paz

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Process improvement for efficient and accurate reporting, Ria Dizon

A fish broker’s story: An action research to optimize the daily transaction records of Bern Fish Trading, Nerisse G. Estrada

Addressing inefficiencies in the approval process of personnel selection meeting materials by a bank's recruitment and career management group: An integrative action research, Nicole Andrea M. Flores

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Private school marketing: increasing the enrollees and strengthening the brand equity of Muñoz United Methodist Church Learning Center, Inc. through a brand positioning strategy expressed in an advertising campaign, Nomer Ivan Jethro Gaboy

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CoMo-nity challenge: Inducing flow to stimulate controllership team creativity, Rey Mark Intong Gaspar

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Addressing employees' resistance to return-to-office mandate in a Philippine BPO company, Eron F. Jose

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Efficient reporting for faster decision making to sustain growth and achieve goals, Stephen F. Laurea

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Harmonizing the product costing methodologies of the final test process of a semiconductor company, Jho-Anne Layugan

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Effective promotion of the European Chamber of Commerce of the Philippines (ECCP) business support services for European MSMEs that are expanding to the Philippines, Catherine Anne Lee

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Improving the inventory management process of Lorezco dental clinic through a defined structure and inventory monitoring tracker to strengthen working relationships, promote role clarity and enhance operational efficiency, Ceska Patricia Lorezco

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Improving the perceived high workload of employees in consumer segments department of a trust company, Maria Angelica Malubay

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Improving the precision and efficiency of the revenue contracts review by integrating a structured template and streamlined issue management, Reina Lyn Masalunga

Creating a process to expedite the transfer of condominium titles from property developer to unit owners, Michael Edward S. Mercado

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Action research on implementing a professional development strategy for an IT services company in achieving succession continuity, Kristine Angela Millano

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Improving the usage of Orion Health's corporate travel management system through internal support interventions, Carmina Ann Miralles

Improvement on the efficiency of the sales quotation process of Company ABC, Liezl Gabrielle C. Mutia

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Optimizing contract drafting to unlock efficiency and enhance productivity, Micka Surya Jaya N/A

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Process improvement in access management to increase database visibility, Zandrea Klair D. Nievera

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Improving the admin request process through business process management and process documentation in admin department, Josine Kara Orejola

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Addressing the absence of internal audit training of Audit Department in ABC Company, Jeff Mark R. Planas

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Marketing initiatives improvement for company AU, Rochelle Marie Ramos

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Action research on improving network deliver speed to recover and retain customers, Carlos III Gomez Rebullida

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Improving the account record management of a customer success management team: An insider action research, Jeremias P. Roque Jr.

Improving the employee database of a third-party logistics company, Shane Marie L. SanAndres

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Creating the ABC Philippines’ IT helpdesk playbook: A live guide for configuring applications and workstations, and troubleshooting software and hardware errors, Elisha Jane Serrano

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Addressing compliance gaps in vendor management of a commercial real estate company: An insider action research, Nina Ricci B. Sogue

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Building an effective knowledge base to improve onboarding and organizational processes, Jamille Tavares

Streamlining the process of creation and approval of trade budget forms, Crystel Jayne D. Valena

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Improving the reimbursement on delivery cash remittance process of 2GO Express international services pick-up and delivery team through risk mitigation, Vic Troy Velez

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Achieving operations efficiency, supplier relationships, and improved profitability through strategic sourcing, Sheryne Villazon

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Balancing extra workload and working time to improve teachers’ job satisfaction in Shouguang CC middle school, Xiao Zhang

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Addressing jewelry sales through e-commerce marketing promotion, Xiaoyu Zhang

Theses/Dissertations from 2022

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An integrative action research (IAR) on improving the confidence to speak up in virtual meetings to prepare for globalization, Carol Anne Marie C. Ablaza

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From resisting to reconnecting: Reducing employee resistance to returning to the office, Meg C. Acurato

An integrative action research (IAR) on engineering a virtual internship experience in management consulting practice through a project management approach, James Robert D. Aguila

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Streamlining the operations of the digital partnerships and fintech team of Sun Life Philippines through Trello, Janice M. Alfonso

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An action research on improving the compliance to documentary deficiencies at the SVA Bank's South Metro Manila Commercial Lending Team, Shara May Amaro

Improving the timeliness of resolving client queries in XYZ Company, Jian Carla Banayad Arboleda

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Reduction of port storage and demurrage charges through interdepartmental collaboration in a chemical distribution organization, Lovielyn Krystel G. Asinas

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Improving sales generation and net income for MB’s Bike Shop: An action research, Matthew Eli G. Baluran

Institutionalizing an action and inquiry inventory log to monitor progress and completion of client requests in the Client Servicing Department of Paradox Research, Inc., Francis Anthony F. Buen

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An integrative action research (IAR) on a value co-creation story: Developing a branding strategy through agency-client relationship between Solstitium Management Consultancy Firm and Seed Zone, Kathryn P. Caday

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An integrative action research (IAR) on improving DOTr railways’ internal organizational communication, Janina Marie Capistrano

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Aligning and improving the role and identity of the Digital Communications Department at Arellano University, Abegail H. Cayco

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Providing cash management training program for branches about the handling of first-level after-sales concerns of CMS clients, Korina S. Centeno

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Promoting employee engagement through organizational culture: An integrative action research in a finance company in the new normal, Maricel T. Centeno

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Improving quality in knowledge process outsourcing, Kevin Arthur Y. Chan

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Promoting the viability of Tops Kitchen amidst the pandemic, Christian C. Contreras

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Action research on facilitating computer-mediated online collaboration for a remote company, Samantha Isabel V. Coronado-Antonio

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An integrative action research on improving the record management process of MullenLowe Treyna Finance Team, Rommel L. Cuaresma

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Managing timely submission of financial reports of BR Corporation, Donna Fel B. Dacanay

Collaborative approaches to increasing sales amid the pandemic: Proposing a multi-dimensional framework for Sun Life’s sales units, Mary Jean J. Dayag-Redulla

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Using MS Power BI visualization and dashboard to improve financial reporting in a data analytics company, Jose Arvin C. De Guzman

Guiding promotion candidates through institutionalization of modified job description at the Commercial Department of Kris, Inc., Marlon R. dela Merced

Utilizing social media marketing in a traditional MSME: An insider action research, Kristel Joy A. Disu

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An integrative action research (IAR) on improving workforce planning in a technology company, Anthony Ace R. Domingo

Improving the refund process and procedures of Shangri-La the Fort, Manila, Carlet Florinel V. Espia

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An integrative action research (IAR) on implementation of ticketing system to improve service quality through queue management of program requests, April Hachel A. Famoso

Establishing a customer satisfaction survey as a way to measure the effectiveness and efficiency of the value-added services offered to the customers of First Gen Corporation, Fatima M. Galang

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An integrative action research (IAR) on building organizational resilience from workforce supply uncertainties, Dezza Mae H. Gapuzan

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Improving the customer churn management of Eastern Communications by establishing a Retention Management Committee, Giancarlo L. Gono

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An integrative action research (IAR) on improving the collaboration and inclusion of a diverse workforce unit, Remedios Irene C. Gracilla

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Creating a resilient business model for an emerging small business, Grace Ann D. Gumabon

Strategic expansion in a legal firm, Hercules T. Guzman Jr.

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An integrative action research (IAR) on the use of effective management communication in implementing sales controls to increase task clarity: The case of University X's outbound sales team, Myra Rose O. Javellana

Addressing the over workload of the information management team in ABCD Corporation, Sunfu Jiang

An integrative action reImplementation of a systematic knowledge transfer in Company X, Marvin R. Labrador

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Technology-enabled process in accounting for employees: An action research, Samuel John Marvin B. Lascano

Constructing Process Guidelines in Condominium Leasing for ABC Company, Jing Li

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Improving employee cohesion in an ABC Company's IT Department, Long Li

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Organizing a small golf online business for better customer handling, Fei Hu Liu

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Improving the working efficiency of Marketing Department during the pandemic for ABC Company, Xiang Li

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Binibuilder as an alternative source of income, Martha Isabel Mangali

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Streamlining recruitment and selection processes to improve Company XYZ’s organizational effectiveness, Justine R. Manuel

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Improving task management in the Cash and Custodial Division, Kaila-Trish Masa

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Action research on organizing a file management system for legal division, Gretchelyn Roncales Mira

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Re-introduction of financial literacy to the team members of Sol Victoria’s Tagaytay Branch, Paolo Brando M. Mojica

Standardizing roles and responsibilities to improve efficiency of a regulatory compliance department in a power company, Aila Marie C. Montanez

Improving the report publishing process at Company X&Y, Kym Christelle M. Nator

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Improving employee’s health and performance through ergonomics principles in accounts payable shared services team, Karizza April R. Oca

An integrative action research (IAR) on improving the technical onboarding training for new hires before deploying to engagements in internal audit service line - SOX solution, Mary Grace Q. Opinaldo

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Improving organizational commitment of youth members by strengthening person-organizational bond, Yula Park