Date of Publication

5-2022

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Thesis Advisor

Shieradel V. Jimenez

Defense Panel Chair

Ma. C. P. Assumpta C. Marasigan

Defense Panel Member

Reinnite Madrid
Jonathan Buenviaje

Abstract/Summary

This action research aimed to address the weak task management of the Cash and Custodial Division. Through the collaborative discussions of our team, we were able to identify the need for a task monitoring tool in order to properly manage our tasks. As part of a government institution, we have utilized the Customer-Oriented Service Enhancement System (COSES) model to aid us in determining areas of improvements in our unit and in enhancing our service delivery to clients. Furthermore, we have utilized the Kanban Method in the conceptualization and creation of our task monitoring tool. The conduct of our first cycle focused on creating and establishing our task monitoring tool. In discussing the platform to be used, the collaborators agreed to employ Google Sheets given that the existing document monitoring also employs the same. In our second cycle, we focused on incorporating our task monitoring tool in the day-to-day operations of the Cash and Custodial Division. To ensure continuous use of the task monitoring tool, the team decided to update our process flow to include task monitoring in our transaction processing. Guided by Kurt Lewin’s change management model, we were able to transition and implement our desired changes throughout the action research cycles.

Abstract Format

html

Language

English

Keywords

Workflow—Management

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Embargo Period

6-21-2022

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