Date of Publication

3-2023

Document Type

Insider Action Research

Degree Name

Master of Business Administration

Subject Categories

Human Resources Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Thesis Advisor

Divina Edralin

Defense Panel Chair

Armando Aguado

Defense Panel Member

Shieradel Jimenez
Crystal Anne Francisco

Abstract/Summary

The COVID-19 pandemic induced a lot of challenges in our lives, including our workplace. This action research has identified employees’ resistance on return-to-office mandate, manifested by increased employee turnover, low productivity, and engagement levels. Coupled with lack of relationship between different management functions and the absence of activities to keep the morale high of the employees, it became a serious organizational challenge. The main objective of the action research is to address these challenges through a multifaceted but interconnected actions to minimize employee resistance.

This research was a collaborative effort of the insider researcher and the collaborators by utilizing the action research cycle. Issues were first identified by using ORJI, left hand column and different levels of inquiry. In addition, theoretical frameworks such as Unfolding Model of Voluntary Turnover, Four Steps in Reimagine Work and Workplace, Job Embeddedness Theory and Lewin’s Change Management Theory guided the group in planning and implementing appropriate, relevant, and timely actions to address these pandemic-induced workplace challenges. Overall, the successful implementation of the action research cycle led to a positive outcome for the employees and the organization. Moreover, the research paper is a true testament of the Lasallian Code of Business Ethics to promote a humane and enabling work community within organizations.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Telecommuting—Psychological aspects; Passive resistance; Organizational change; Psychology, Industrial; COVID-19 Pandemic, 2020- —Influence

Upload Full Text

wf_yes

Embargo Period

4-15-2023

Download

Share

COinS