Date of Publication

2023

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Performance Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Thesis Advisor

Dr. Rachel A. Quero

Defense Panel Chair

Maria Adiel Aguiling

Defense Panel Member

Ma. Mercedes Tan
Denver Daradar

Abstract/Summary

This action research intended to address the issue of perceived high workload of employees under the Consumer Segments Department of a Trust Company. Our department has been experiencing high volumes of workload which causes work stress and blurring of work-life balance on most employees. Poor time and workload management skills are the major factors causing our current problem. In Cycle 1 of the action research, our intervention was to establish workload/task management initiative within our team by using the Kanban Board approach. We conducted a post-assessment survey which showed some favorable results. In Cycle 2 of this action research, we improved the workload management by classifying priority tasks through applying the Eisenhower Matrix in the Kanban Board. We conducted another post-assessment survey which showed that our interventions yielded much better results. We also learned that the level of self-management, social support, role ambiguity and task complexity, if guided by appropriate workload/task management tools, will help in determining the perceived workload of an employee and improve their job performance in general.

Keywords: workload management, perceived workload, Kanban Board, Eisenhower Matrix

Abstract Format

html

Language

English

Format

Electronic

Keywords

Employees—Workload

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Embargo Period

7-31-2023

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