Date of Publication
2023
Document Type
Master's Thesis
Degree Name
Master of Business Administration
Subject Categories
Performance Management
College
Ramon V. Del Rosario College of Business
Department/Unit
Management and Organization Department
Thesis Advisor
Dr. Rachel A. Quero
Defense Panel Chair
Maria Adiel Aguiling
Defense Panel Member
Ma. Mercedes Tan
Denver Daradar
Abstract/Summary
This action research intended to address the issue of perceived high workload of employees under the Consumer Segments Department of a Trust Company. Our department has been experiencing high volumes of workload which causes work stress and blurring of work-life balance on most employees. Poor time and workload management skills are the major factors causing our current problem. In Cycle 1 of the action research, our intervention was to establish workload/task management initiative within our team by using the Kanban Board approach. We conducted a post-assessment survey which showed some favorable results. In Cycle 2 of this action research, we improved the workload management by classifying priority tasks through applying the Eisenhower Matrix in the Kanban Board. We conducted another post-assessment survey which showed that our interventions yielded much better results. We also learned that the level of self-management, social support, role ambiguity and task complexity, if guided by appropriate workload/task management tools, will help in determining the perceived workload of an employee and improve their job performance in general.
Keywords: workload management, perceived workload, Kanban Board, Eisenhower Matrix
Abstract Format
html
Language
English
Format
Electronic
Keywords
Employees—Workload
Recommended Citation
Malubay, M. (2023). Improving the perceived high workload of employees in consumer segments department of a trust company. Retrieved from https://animorepository.dlsu.edu.ph/etdm_manorg/194
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Embargo Period
7-31-2023
