"Customer Satisfaction Among Private Senior High School Students" by Josiah Keil S. Dinglasan, Max Alessandra B. Perez et al.
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Sinaya: A Philippine Journal for Senior High School Teachers and Students

Theme

Social Sciences and Business

Research Advisor

Jean A. Mendoza

Abstract

In this research study, implementation of price discount labels as a marketing strategy was assessed to identify the difference it makes to the level of customer satisfaction on the product Binahiga. The study aimed to address the identified research problem about the starting profitability of SEAty Co. An embedded design, covering a pre-test, an intervention, and a post-test, was conducted on a population of senior high school students. The respondents of the study were chosen through random sampling from a population. In the data analysis, quantitative data were analyzed through both descriptive and inferential analysis; mean and paired t-tests were used, respectively. On the other hand, qualitative data were analyzed through the Glaserian coding process. Through these methods, the null hypothesis was rejected as the findings reveal a significant difference between the level of customer satisfaction on Binahiga before and after implementing the price discount label. However, the mean difference (0.006) suggests that customers are almost equally satisfied with Binahiga as a meal snack on the pre-test and the post-test.

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