Date of Publication
9-2020
Document Type
Master's Thesis
Degree Name
Master of Science in Industrial Relations Management
Subject Categories
Human Resources Management | Organizational Behavior and Theory
College
Ramon V. Del Rosario College of Business
Department/Unit
Commercial Law
Thesis Advisor
Severe C. Madrona, Jr.
Defense Panel Chair
Jan Raphael Salud
Defense Panel Member
Arvin Jo
Neptali Salvanera
Abstract/Summary
The expansion of the BPO industry in the Philippines has been significantly contributing to the economic growth and job generation in the county. However, the industry continues to experience myriad of manpower-related issues, which one is the high turnover rate among its “Millennial” dominated workforce. Primarily anchored to the Organizational Commitment Theory of Allen & Meyer (1990), this study aimed to explore the factors that affect the level of Organizational Commitment of the Millennial BPO employees and their correlation to the organizational outcome of employee turnover. The researcher utilized a quantitative research design among 207 respondents identified through a purposive method of non-probability sampling. Correlation testing performed revealed that the model is a credible turnover indicator for the Millennials in the BPO industry, but moderating variable such as the length of industry experience and intervening circumstance such as the on-going global pandemic occurring during the data collection have affected the outcome of the study
Abstract Format
html
Language
English
Format
Electronic
Keywords
Organizational commitment—Philippines—Quezon City; Generation Y—Employment—Philippines—Quezon City; International business enterprises—Subcontracting—Philippines—Quezon City
Recommended Citation
Guzman, M. C. (2020). Factors affecting the organizational commitment of the millennial BPO employees in Quezon City, Philippines. Retrieved from https://animorepository.dlsu.edu.ph/etdm_comlaw/14
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Embargo Period
4-24-2022
