Assessing the level of information technology (IT) processes performance and capability maturity in the Philippine food, beverage, and tobacco (FBT) industry using the COBIT framework

College

Ramon V. Del Rosario College of Business

Department/Unit

Accountancy

Document Type

Article

Source Title

Academy of Information and Management Sciences Journal

Volume

13

Issue

1

First Page

45

Last Page

68

Publication Date

2010

Publication Status

1

Abstract

A grounded literature on how information technology (IT) processes are being managed is imperative in an industry with an increasing reliance on IT for its strategic and operational undertakings. This study seeks to provide a comprehensive assessment of the level of IT processes performance and capability maturity in the Philippine food, beverage, and tobacco (FBT) industry
by applying the theory of benchmarking and the CobiT framework on IT governance. After administering the 167-item survey instrument to 22 publicly-listed companies in the FBT industry, represented by respondents composed largely of IT managers and administrators and subjecting the results to statistical tests and IT experts’ validation, it was found out that the FBT industry currently
has a maturity score of 2.05. At this maturity level, IT processes have developed to the stage where similar procedures are followed by different people undertaking the same task but there is no formal training of communication of standard procedures. To be able to evolve to the next immediate level where IT processes are standardized, documented, and communicated through training, companies
in the FBT industry should bank on their key strength in the Acquire and Implement (AI) domain and improve on their weakness in the Monitor and Evaluate (ME) domain.

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Disciplines

Business | Technology and Innovation

Keywords

COBIT (Information technology management standard); Food industry and trade—Information technology—Philippines; Beverage industry—Information technology—Philippines; Tobacco industry—Information technology—Philippines

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