Do boredom, escapism, apathy, and information overload lead to Zoom fatigue?

Ryan A. Ebardo

College

College of Computer Studies

Department/Unit

Computer Science

Document Type

Conference Proceeding

Source Title

Proceedings of the 27th International Conference on Computers in Education. Taiwan: Asia-Pacific Society for Computers in Education

First Page

372

Last Page

379

Publication Date

2021

Abstract

Unprecedented challenges in higher education due to COVID-19 emphasized the vital role of videoconferencing technologies to sustain education in emergencies. The colossal challenge of balancing learning and the psychological impact of the pandemic has caused exhaustion in the use of videoconferencing platforms in what researchers termed as Zoom Fatigue. In this study, we draw from the literature the behavioral constructs of boredom, escapism, apathy, and information overload and empirically test whether these factors can lead to Zoom Fatigue. Using a structural model and a validated scale, we analyzed 215 responses from university students using PLS-SEM. We confirm that boredom, escapism, and information overload lead to Zoom Fatigue. On the contrary, apathy among students is not a significant determinant. We discuss the results and implications of our study and conclude by recommending possible avenues for future investigations.

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Keywords

Boredom; Videoconferencing—Psychological aspects; Information overload; COVID-19 Pandemic, 2020- —Influence

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