The moderating role of negative affectivity on personal characteristics, work-related characteristics and working environment to work-related outcomes among work from home employees during COVID-19 pandemic

Date of Publication

3-2023

Document Type

Master's Thesis

Degree Name

Master of Arts in Behavioral Sciences with a track in Organizational and Social Systems Development

Subject Categories

Industrial and Organizational Psychology

College

College of Liberal Arts

Department/Unit

Behavioral Sciences

Thesis Advisor

Crisanto Q. Regadio Jr.

Defense Panel Chair

Diana Therese M. Veloso

Defense Panel Member

Jerome V. Cleofas
Delfo C. Canceran

Abstract/Summary

This study investigated the moderating role of negative affectivity in the relationship between personal characteristics, work-related characteristics, working environment and work-related outcomes among employees in work-from-home arrangements due to the COVID-19 pandemic in Metro Manila. Data were collected from a sample of 121 work-from-home employees in business organizations located in Metro Manila. The data collection employed convenience, purposive, and referral sampling methods, utilizing an online cross-sectional survey as the primary data collection tool. The study explored employees’ personal characteristics, specifically age and sex, and identified work-related characteristics such as work schedules, tenure, length of stay in an organization, and salary ranges. Additionally, the study assessed the quality of their working environment, considering factors like workload, levels of social support, perceived control, and time orientation. Interestingly, the findings suggest that none of the employee characteristics and aspects of the working environment directly correlate with work-related outcomes, namely job productivity, work efficiency, and job satisfaction. However, a noteworthy discovery is that the employees' working environment significantly influences only job satisfaction, apart from one domain – the quality of their workload. Moreover, the research initially aimed to use negative affectivity as a moderating variable to gauge its influence on the relationship between personal and work-related characteristics, the working environment, and employees' work-related outcomes. However, the results show that negative affectivity does not play a significant role in predicting employees' work-related outcomes, even when individuals report moderate levels of negative affect. Consequently, this finding indicates that negative affectivity cannot effectively serve as a moderating variable in the study. It was determined that the level of negative affect among employees does not have a significant impact on their work performance (r (119) = 0.08, p = 0.36). However, it does influence their job satisfaction (r (119) = -.21, p = 0.02). Hence, the study emphasizes the significance of both negative affectivity and the working environment in shaping employee job satisfaction, highlighting that a positive work environment contributes to the satisfaction of remote employees.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Telecommuting--Philippines--Psychological aspects; COVID-19 Pandemic, 2020-2023--Philippines

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Embargo Period

12-11-2023

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