Date of Publication

6-23-2022

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Applied Corporate Management

Subject Categories

Organizational Behavior and Theory

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Thesis Advisor

Shieradel V. Jimenez

Defense Panel Chair

Ma. C. P. Assumpta C. Marasigan

Defense Panel Member

Liza Mae L. Fumar

Abstract/Summary

Purpose – This is a study that used a comparative analysis between the best and worst-performing hotels from Discovery Hospitality Corporation (DHC) based on their crisis responses towards providing critical insights and identifying key indicators of organizational resilience in the Philippine hospitality industry. Design/methodology/approach – This study employed a polar-type multiple case study research design that utilized qualitative data collection, gathered through semi-structured, in-depth interviews with semi-closed questions. The data were analyzed through a comparative qualitative matrix to assess the viability of key indicators that composed organizational resilience.
Findings - This study yielded zero viable key indicators that composed organizational resilience due to the DHC hotels’ lack of planning for a pandemic of this scale while emphasizing the impactful role of external factors in an organization’s performance.
Research Delimitations/implications – This study is delimited to one best and one worst-performing hotel, both from DHC. The research findings and key outcomes are interpreted as theoretical insights in the context of the case’s operating environment.
Practical and social implications – This study provided critical insights for the hospitality industry on how to pivot during a crisis. These insights were drawn from the comparative analysis of a best and worst-performing hotel.
Originality/value - This study aimed to pioneer literature that explores organizational resilience in the Philippine hospitality industry. It also provided new insights for the study’s conceptual framework to be improved and regularly updated to current circumstances.

Abstract Format

html

Language

English

Keywords

Organizational resilience; Crisis management; Hospitality industry—Philippines; COVID-19 Pandemic, 2020- —Philippines—Influence

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Embargo Period

6-27-2022

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