Date of Publication

5-2023

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Interdisciplinary Business Studies

Subject Categories

Technology and Innovation

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation Dept

Thesis Advisor

Manuel Tanpoco

Defense Panel Chair

Louie Divinagracia

Defense Panel Member

Roderick Pangindian

Abstract/Summary

From the rise of the Web 3.0 age, a relatively new and unexplored technology called the Internet of Things (IoT) has entered. This technology allows different devices to share data and information in real-time through the internet, which can be useful in the business sector. The purpose of this study is to focus on how IoTs are capable to share data and information in real time, and see their effect on improving knowledge management in organizations, specifically in their performance in their internal processes. This study utilized a qualitative embedded cross-case study investigating the existing IoT capabilities of 5 companies in different industries in the Philippines, how the IoTs affect their Knowledge Management processes, and how the affected knowledge improves organizational internal process performance. To collect the data, the study conducted interviews, focus group discussions and surveys with the selected companies. The results of this research show that IoT technology improves the knowledge management processes with its ability in producing, storing, sharing and using knowledge. With the affected knowledge processes, companies who use these IoTs benefit in their internal processes as it allows them to be more efficient in their operations and improving their products and services. This study provides tangible recommendations in maximizing IoTs in their organization that can be adopted and replicated by other enterprises.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Internet of things; Knowledge management

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Embargo Period

4-23-2023

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