Date of Publication
12-15-2022
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Science in Business Management
Subject Categories
Business Administration, Management, and Operations
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation Dept
Thesis Advisor
Ruth Angelie B. Cruz
Defense Panel Chair
Harvey T. Ong
Defense Panel Member
Edgar L. Chang
Abstract/Summary
As e-commerce gains traction, companies adapt through launching their own e-commerce platforms. However, compared to physical stores, there is less interactivity and engagements in e-commerce. Augmented Reality (AR) bridges this gap by providing users with a more personalized experience. With enhanced online shopping experiences made possible by personalization, the unique needs are considered by the company which encourages users to participate in value co-creation activities which increases customer loyalty and increased brand value. Value creation cannot be done by the company alone; the involvement of customers is equally important. Thus, this study examines the mediating effect of an AR digital experience on the relationship between perceived personalization and value co-creation intention and the moderating effect of perceived service quality on the said relationship. Structural Equation Modeling (SEM) was employed using data gathered from 400 survey respondents. Findings show that personalized services encourage users to co-create value by sharing their experiences or joining corporate activities. The relationship between perceived personalization and value co-creation is partially explained by trust which highlights the importance of building trust towards the use of AR. Lastly, perceived service quality strengthens the relationship between perceived personalization and value co-creation intention as mediated by perceived trust. Therefore, employing personalization strategies is recommended for users to participate in value co-creation activities. Future research may explore other factors that influence value co-creation intention in the Philippines.
Abstract Format
html
Language
English
Format
Electronic
Keywords
Augmented reality; Electronic commerce; Web personalization
Recommended Citation
Hilario, K. A., Lalas, S. Y., Sato, A. D., & Villon, R. R. (2022). Try before you buy: Determining the mediating effects of an AR virtual try-on experience on the relationship between perceived personalization and co-creation intention moderated by perceived quality - The case of Sunnies Specs. Retrieved from https://animorepository.dlsu.edu.ph/etdb_dsi/135
Upload Full Text
wf_yes
Embargo Period
12-14-2022
