An action research on improving the end of day check in XYZ financial markets operations
Date of Publication
2019
Document Type
Insider Action Research
Degree Name
Master of Business Administration
Subject Categories
Finance and Financial Management
College
Ramon V. Del Rosario College of Business
Department/Unit
Management and Organization
Thesis Adviser
Maria Victoria P. Tibon
Defense Panel Chair
Rachel Alvendia Quero
Defense Panel Member
Denver Bingski D. Daradar
Frances Jeanne Sarmiento
Abstract/Summary
This action research increased the reliability and mitigated the risk of human intervention of the End Of Day (EOD) check process in financial markets operations team of XYZ bank. EOD check process is one of the internal controls of the organization, and by increasing its reliability, the risk of settlement failures will be mitigated. This is important, especially for banks, as settlement failures can incur reputational damage and financial losses to the company. By means of first, second, and third person inquiries made in this research, automation is identified as the best solution in the problem.
Using the Lean First Then Automate framework, the process was streamlined first and then automated. In streamlining the process, the team collaboratively identified five wastes in the EOD check process, and these were addressed by automating the manual checking of EOD reports. In automating, two weeks of parallel tests was deployed to ensure accuracy of results.
Two cycles of action research cycle were applied in this study. For the first cycle, the macro program that is used in automating the manual checking was created and tested by four pilot testers. Results showed that the time spent in doing the EOD check process becomes faster and manual intervention was minimized. For the second cycle, the automated process has been formally implemented in the organization by accomplishing process change requirements such as technical documentation, workplace instruction, and departmental training for disseminating the changes made.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG008126
Keywords
Automation; Financial institutions—Management
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Recommended Citation
Almeda, G. E. (2019). An action research on improving the end of day check in XYZ financial markets operations. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/7050
Embargo Period
1-14-2025
