Improving imported project cargo logistics through inter-business units collaboration

Date of Publication

10-19-2019

Document Type

Insider Action Research

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Jaime Cempron

Defense Panel Chair

Pia Manalastas

Defense Panel Member

Angelique Blasa
Patrick Adriel Aure

Abstract/Summary

The purpose of this integrative action research (IAR) is to eradicate the silo- culture of departments in any organization. As every organization aims to be effective with all its operations, inter-departments must learn to appreciate the need for synergy, collaboration and teamwork. All these are very much needed in driving improvements and doing change management in an organization. In this IAR, objectives of instilling change, process improvements and collaboration were achieved. To make things better, all these changes gave positive impact with its costs wherein it was decreased through two (2) months’ time from the action research (AR) cycles with Construction, Planning, Action and Evaluation stages. The AR cycles were primarily guided with ADKAR change model. Then, through extrapolation, Lewin’s 3- Stage model of change was eventually utilized at is correlated with ADKAR. AR Cycle 1 covers determining the process steps that in order to resolve the non-collaboration and incremental costs concerns. AR Cycle 2 then caters the further management and recovery of the incurred incremental costs, and strengthening desire of the collaborative meetings injected in the launched process flows for the imported project cargo logistics for a manufacturing company. This action research dealt on the incremental costs in an importation process, costs that should not occur in an effective operation. These incremental costs must then be foreseen in order to prevent from happening, and be recovered in cases an organization incurred such costs already.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG008072

Keywords

Interorganizational relations

Embargo Period

7-11-2023

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