Added Title

Monitoring the productivity of account management personnel in ACD Bank

Date of Publication

1-16-2020

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Performance Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Denver Bingski D. Daradar

Defense Panel Chair

Maria Paquita D. Bonnet

Defense Panel Member

Patrick Adriel H. Aure
Marissa C. Marasigan

Abstract/Summary

This action research paper discusses the process by which the Client Account Management Team in ACD Bank was able to establish a process to monitor the team member’s individual productivity despite the complexity of their functions. Through collaboration, the team identified the focal issue as manifested by lack of productivity reports which could be useful in performance evaluation and reporting. Following the Action Research Cycle by Coghlan (2019), the team agreed on the issue and actions to take to address the restraining forces as identified in the Force Field Analysis exercise.

Being the facilitator of this action research, I used tools such as the journaling, ladder of inference, and double column in my self-reflections. I also utilized three types of inquiry and four parts of speech in communicating with the collaborators.

As guidance in the action research project, the team used Maheshwari’s (2016) Productivity Conceptual Framework supplemented by Kurt Lewin’s Change Management Framework in the implementation.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Bank employees—Rating of; Performance; Labor productivity

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Embargo Period

8-3-2022

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