Addressing the job dissatisfaction of project-based laborers of S C Estolano Construction Corporation
Date of Publication
2017
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Divina M. Edralin
Defense Panel Chair
Rachel A. Quero
Defense Panel Member
Ana Liza Asis-Castro
Jaime T. Cempron
Maria Victoria P. Tibon
Brian C. Gozun
Abstract/Summary
In this action research, I addressed the job dissatisfaction of Project-Based Laborers (PBLs) issue that our collaborative group, identified. Manifestations of this issue include low quality of work, issues from their co-workers and supervisors (negative attitudes), and absenteeism and tardiness. With this project, we aimed to find out and understand the reasons why PBLs are having such manifestations of Job Dissatisfaction; to control absenteeism and tardiness of PBLs, to improve the poor performance of PBLs to lessen punch list; and to avoid conflicts between PBLs and PICs. In addressing the issue, we first verified why do our PBLs were having manifestations of job dissatisfaction and measure the current level of job dissatisfaction of our PBLs by using Job Descriptive Index and one-on-one interview. The result showed that PBLs do not feel empowered at work due to the type of job and salary they get. Then we, the collaborative group decided to use Reward system framework to effectively come up with interventions that would address the issue. In this paper, I used the Lewins Change model to initiate the change in our Company. The interventions implemented to address the job dissatisfaction of PBLs are: (1) Discussing the purpose of the action research to the Company; and forming collaborative group; (2) conducting survey and interview to verify manifestation; (3) strict implementation of memorandums and policy; (4) rice subsidy allowance/incentive; (5) incentive upon completion of 104 units; (6) performance evaluation of PBLs for bonus; (6) awarding best installer and jointers for the year 2016 where PBLs performance, behavior and attitude at work were being evaluated before they can avail the reward/incentives that the Company will be imposing to improve their workmanship. These activities were successful in achieving the objectives to some PBLs, since based on their evaluation, they were able to change and improve themselves and were able to pass the criteria for the incentives. However, to some PBLs, these reward system approach did not have much impact/effect on them, since there was no changes on their workmanship. The experience taught me the value of patience, respect, and understanding everyone's perspective and job position. Lastly, I realized that organizational commitment is also important in ensuring that PBLs will become more productive and remain motivated. Through this action research, our collaborative group aligns itself to the Company's aim to improve the lives of its people and to offer opportunities and hope to change, improve and sustain living.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007858
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Job satisfaction; Organizational change; Personnel management; Management--Employee participation
Recommended Citation
Estepa, J. E. (2017). Addressing the job dissatisfaction of project-based laborers of S C Estolano Construction Corporation. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5815