Improving timely submission of weekly sales call report to help increase sales performance in field sales division

Added Title

A management action research for improving timely submission of weekly sales call report to help increase sales performance in field sales division

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Pia Redempta T. Manalastas

Defense Panel Chair

Ma. C. P. Assumpta C. Marasigan

Defense Panel Member

Azenith H. Castillo
Patrick Adriel H. Aure
Maria Victoria P. Tibon
Brian C. Gozun

Abstract/Summary

The purpose of this action research is to improve the timely submission of Weekly Sales Call Report of Field Sales Officers in the Bank of the Philippine Islands (BPI) and in the process, improve the Sales Performance of Field Sales Division. I collaborate with the Field Sales management team, Field Sales Support, and my fellow Cluster Managers and Field Sales Officers to craft the best solution that addresses the late submission of the weekly sales call report. The solutions include two cycles. The first one is through constant reminders while the second one involves transforming the weekly report template. The cooperation within the team translates to an average of 88% on-time submission of the Weekly Journal in our division. The success of this research provides motivation for future studies involving reports and actual sales performance.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007252

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 inches

Keywords

Sales; Sales promotion; Marketing; Sales management; Bank of the Philippine Islands

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