Doing action research: Initiating internal changes to ensure the smooth implementation of enterprise risk evaluation divisions upgraded financial tool

Date of Publication

2016

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Benito L. Teehankee

Defense Panel Chair

Maria Victoria P. Tibon

Defense Panel Member

Jaime T. Cempron
Shalini M. Morta

Abstract/Summary

This action research project tracked the changes that our team experienced while participating in the ongoing upgrade of our Financial Tool and how it affected the members of our team during the process. The author interacted with various representatives from other organizations within the bank such as IT and Banking Centers. Along the way, numerous meetings and informal discussions were facilitated to help the users learn about the new system.

With the banks overarching thrust to improve the quality of its client portfolio while ensuring sustained growth, this action research project was a timely exercise to help the Enterprise Risk Evaluation Divisions (ERED) members be more open to change and prepare themselves for the upcoming challenges with the recent strategic partnership of the bank with a foreign investor.

Moving forward, the various frameworks for change management, Strategies and Motives for Resistance to Persuasion (SMRP), Kottlers 8 Step Model for Leadership Change and other journals helped unify the overall atmosphere of this paper and present a better picture of how management deals with resistance and how these can be changed to cooperation and collaboration.

Suggested articles for further study in relation to the technological aspect of this project are included in the extrapolation portion of this paper.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG006735

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.

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