Managing and addressing overdue payments: An action research in a personal care company

Date of Publication

2016

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Benito Teehankee

Defense Panel Chair

Divina M. Edralin

Defense Panel Member

Ma. C. P. Assumpta C. Marasigan

Maria Victoria P. Tibon

Abstract/Summary

SPH Corporation is a Filipino-owned company that manufactures and sells personal care products in several categories. The company has been identified as a major local player in the Philippine Personal Care Industry due to the competitive price points of its products. Corporations that are as successful as SPH must recognize the importance of Corporate Social Responsibility or the moral obligation of corporations to their stakeholders (Mc Shane and Von Glinow).

According to an article written by Kleyn, Abratt, Chipp & Goldman (2012), out of all of the stakeholders groups, minimal attention has been paid to suppliers and that this is surprising given the dependencies that organizations have on suppliers for their contribution to the overall performance of an organization. It is the responsibility of companies as big as SPH Corporation to ensure the correct and on time payment of their suppliers as failure to do so may result to strained company-supplier relationship and a ruined company reputation. Currently, the company is unable to ensure on-time payment of its suppliers with 24% of invoices being tagged as overdue.

This action research was able to identify the reasons behind the overdue payments which were: the lack of a monitoring and filing system and internal process inefficiency. Collaboration was done through group discussions, one-on-one interviews, meetings and casual conversations in each of the four phases of the Action Research Cycle.

Due to confidentiality reasons, the real name of the company is undisclosed.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG006475

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.

Keywords

Social responsibility of business; Industrial management; Payment

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