Management communication and employee participation in the outsourcing process of BPI cash operations
Date of Publication
2015
Document Type
Master's Thesis
Degree Name
Master of Business Administration
Subject Categories
Business Administration, Management, and Operations
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Rachel Quero
Defense Panel Chair
Divina Edralin
Defense Panel Member
Pia R. Manalastas
Benito Teehankee
Abstract/Summary
Business leaders in different industries are in continuous search and quest to strategically improve processes and approaches. One popular approach for globalization and innovation is the outsourcing or the contracting out of the company’s non-core, non-revenue producing activities to specialized firms that possess expertise in the outsourced business function. It is generally better, faster and cheaper than an in-house capability. It has transformed into a tactical and strategic management tool for improving performance, cycle time, cost-savings, market share, productivity, customer service and quality performance in industries. For the financial services industry, most Philippine banks are still doing their operations in house. The Bank of the Philippine Islands (BPI) is the first local bank that moved into outsourcing the cash operations functions. The outsourcing of the residual cash operations functions of BPI in Metro Manila is a timely project and subject for action research. The action research team addressed employee resistance through effective management communication and more participation of employees in different stages of outsourcing. The results indicated that it is not outsourcing itself that the affected employees had difficulty with , but it was more of how they were given importance and involvement in the process.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG006481
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer optical disc ; 4 3/4 in.
Keywords
Management—Employee participation
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Recommended Citation
Calingasan, R. C. (2015). Management communication and employee participation in the outsourcing process of BPI cash operations. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5026