Improving the fit break compliance in the ITSM services team

Date of Publication

2015

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Raymund Habaradas

Defense Panel Chair

Divina M. Edralin

Defense Panel Member

Marissa C. Marasigan
Maria Victoria P. Tibon

Abstract/Summary

Research have revealed prevalent cases of repetitive stress injuries, sometimes called musculoskeletal injuries, among computer users (Madeleine, Vangsgaard, Andersen, Ge & Arendt-Nielsen, 2013). To address them, medical experts have recommended short regular exercises in the office as the most cost-effective solution (Mehrparvar, 2014). By taking a few minutes to stretch muscles stressed by repetitive motions and sedentary work, one can relieve muscle tension and restore healthy blood flow in them, reducing ones risk to RSI. Chevron Holdings Incorporated (CHI), internally known as Manila Shared Services Center, is a subsidiary of Chevron Corporation, a leading global energy company. CHI currently supports the Finance, HR, Procurement, Downstream and Information Technology functions of all Chevron subsidiaries located across the world.CHI greatly values the personal health and safety of its employees, as reflected in the companys vision and value statement.In line its values, the companys Health, Environment, and Safety (HES) team has developed a program consisting of regular short exercises in the office for its employees to reduce the risk of RSI. However, my team, ITSM Services, is not participating actively in the said program.

This action research project led to the identification and resolution of the root cause. In doing so, the project validated the positive correlation of goal clarity and accountability with positive action from the employee. In establishing clear responsibilities and goals and incorporating them into the employees performance evaluation, the employee was able to perform and achieve the desired outcome expected from her, leading to the significant increase in compliance of the team with fit breaks.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG006505

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

computer optical disc.

Upload Full Text

wf_no

This document is currently not available here.

Share

COinS