Date of Publication

2006

Document Type

Master's Thesis

Degree Name

Master of Science in Biology

Subject Categories

Biology

College

College of Science

Department/Unit

Biology

Thesis Adviser

Michael B. Ples

Defense Panel Member

Glenn Sia Su
Aleta Corrales
Anthony Lee

Abstract/Summary

Call centers are business establishments employing shift work systems and provide customer service relations to other companies. Ninety-six randomly selected call center agents from an inbound call center in Quezon City, Philippines were surveyed. The top five perceived health complaints of call center agents include: eyestrain (35%), worsening eyesight (26%), cough (29%), sleepiness (28%), and back pain (26%). Occupational health complaints of call center agents increased from 74% prior to employment to 81% in July, 2006. Respondents identified work stress (67%) as the main reason for their health status. Factors significantly correlated to the occupational health complaints of the call center agents studied were interrupted sleeping patterns (R=.380, p

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG004142

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

45 leaves, 28 cm. ; Typescript

Keywords

Environmental health--Quezon City(Philippines); Occupational health--Quezon City(Philippines); Industrial safety--Quezon City(Philippines); Call centers--Quezon City (Philippines); Industrial hygiene--Quezon City (Philippines); Environmental quality—Health aspects

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