Date of Publication
2006
Document Type
Master's Thesis
Degree Name
Master of Science in Biology
Subject Categories
Biology
College
College of Science
Department/Unit
Biology
Thesis Adviser
Michael B. Ples
Defense Panel Member
Glenn Sia Su
Aleta Corrales
Anthony Lee
Abstract/Summary
Call centers are business establishments employing shift work systems and provide customer service relations to other companies. Ninety-six randomly selected call center agents from an inbound call center in Quezon City, Philippines were surveyed. The top five perceived health complaints of call center agents include: eyestrain (35%), worsening eyesight (26%), cough (29%), sleepiness (28%), and back pain (26%). Occupational health complaints of call center agents increased from 74% prior to employment to 81% in July, 2006. Respondents identified work stress (67%) as the main reason for their health status. Factors significantly correlated to the occupational health complaints of the call center agents studied were interrupted sleeping patterns (R=.380, p
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG004142
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
45 leaves, 28 cm. ; Typescript
Keywords
Environmental health--Quezon City(Philippines); Occupational health--Quezon City(Philippines); Industrial safety--Quezon City(Philippines); Call centers--Quezon City (Philippines); Industrial hygiene--Quezon City (Philippines); Environmental quality—Health aspects
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Recommended Citation
Ho, H. T. (2006). Factors influencing occupational health complaints of workers at an inbound call center in Quezon City, Philippines. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/3595
