The moderating effect of positive psychological capital on job stress and burnout: A non-experimental predictive study on Philippine business process outsourcing employees

Date of Publication

2018

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Psychology

College

College of Liberal Arts

Department/Unit

Psychology

Thesis Adviser

Filemon Cruz

Defense Panel Member

Madeleine Sta. Maria

Abstract/Summary

This study investigated the moderating effect of positive psychological capital (PsyCap) on job burnout due to job stress. The study made use of a predictive, cross-sectional, non-experimental research design and was set to employ a purposive method of sampling to gather data accordingly. A total of 482 respondents were accumulated from BPO employees in Metro Manila and other regions in the country through the dissemination of online surveys and physical questionnaires. The questionnaires were comprised of three scales namely the PCQ-24, MBI-GS, and PSS to account for BPO employees' PsyCap, burnout and perceived stress, respectively. The results revealed that PsyCap significantly moderates for job stress and the burnout dimensions of exhaustion and depersonalization, but not for inefficacy. Multiple correlations were established across the variables of stress. PsyCap and the three dimensions of burnout. The limitations and directions for future research and practical implications of this study are also discussed.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU17197

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

iv, 109 leaves ; 29 cm.

Keywords

Job stress; Burn out (Psychology); Depersonalization; Call center agents--Philippines

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