Factors affecting the provisioning time of the installation process of the PLDT myDSL service
Date of Publication
4-11-2008
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Science in Applied Economics major in Financial Economics/ Bachelor of Science in Applied Corporate Management
Subject Categories
Digital Communications and Networking
College
Ramon V. Del Rosario College of Business
Department/Unit
Business Management
Thesis Adviser
Edgardo N. Bolinao
Defense Panel Member
Jorge C. Gonzalez
Teresita Munsayac
Abstract/Summary
There is an issue in PLDT about the provisioning time of its myDSL service which arose from management initiative and customer expectations. This study is intended to determine the internal and external factors affecting the provisioning time of the installation process of the PLDT myDSL service. A descriptive study method was employed to answer the problem and the objectives of this paper. Out of the five factors discovered in the study, the installation process and the customers emerged as the major factors affecting the provisioning time. It is necessary to focus on these two factors if PLDT wants to improve the provisioning time of its myDSL service. Further investigation of the factors described in this study is recommended.
Abstract Format
html
Language
English
Format
Accession Number
TU15623; CDTU015623
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
ii, 170 leaves ; 28 cm. + 1 computer optical disc
Keywords
Philippine Long Distance Telephone Company; Telecommunication--Philippines; Digital subscriber lines; Internet service providers; Broadband communication systems; Installation of equipment
Recommended Citation
Ganuelas, I. C., Ibanez, M. A., Mendoza, M. R., & Rieta, J. C. (2008). Factors affecting the provisioning time of the installation process of the PLDT myDSL service. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/18779
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Embargo Period
2-18-2026
