Leadership style, flow experience, and job satisfaction in select banks within the top 20 Banks in the Philippines based on assets

Date of Publication

2012

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Business Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Business Management

Thesis Adviser

Harvey Ong

Defense Panel Chair

Jyro B. Triviño

Defense Panel Member

Stephen Chow

Abstract/Summary

This thesis aimed to explore the psychological concept of flow, a state which positively affects well-being and innovation, in the workplace setting. Though studies on flow in the workplace have been conducted, most research has been centered on its relationship with job satisfaction and there has been little attention on its predictors. The researchers attempted to investigate whether leadership, which strongly influences attitudes and behaviors of employees, predicted employee flow experiences. Essentially, the study sought to determine whether managers’ leadership style influenced employees’ job satisfaction, whether employees’ experience of flow influenced job satisfaction, whether managers’ leadership style influenced employee flow experience, and whether flow mediated the effect of leadership styles on job satisfaction. This research was a cross-sectional statistical field study conducted on managers and employees from 10 select firms within the top 20 banks in the Philippines (based on assets). The Path-Goal Leadership Questionnaire was used to measure managers' leadership styles under four behaviors: directive, supportive, participative, and achievement-oriented leadership. Meanwhile, employee flow experiences and job satisfaction were measured through the Work-ReLated Flow Inventory and the Minnesota Satisfaction Questionnaire – Short Form, respectively. Results of correlation and linear regression runs showed that the directive and achievement-oriented leadership negatively affect job satisfaction significantly, while supportive and participative leadership did not significantly affect job satisfaction. Meanwhile, flow was positively and moderately linked to job satisfaction. This finding was statistically significant. However, all of the leadership styles were not significantly related to flow. As a result, flow experience did not mediate the relationship between managers’ leadership styles and their subordinates’ job satisfaction.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU16813; CDTU016813

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

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