Business success factors through quality management practices in workforce: A case study on Pioneer Truck Parts and Equipment Corporation

Date of Publication

2010

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Business Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Business Management

Thesis Adviser

Emilina D. Sarreal

Abstract/Summary

The study conducted is to identify the best total quality management implementation practices of pioneer truck parts and Equipment Corporation and the different factors affecting the Quality Management implementation practices of PTEC and its effect to business success. The study arrived at a conceptual framework derived from four authors whose TQM implementation practices model is associated with that of PTEC TQM model.

Data gathered were in the form of both qualitative and quantitative. Qualitative data were gathered by conducting interviews to the management and owners of PTEC while the quantitative data were gathered through the use of surveys to 33 of 47 employees with tenure of three years or more. Respondents were asked to evaluate the survey questions in the form of a 5-point like scale. The statistical tool used in the study was the frequency distribution where the data were tabulated and the mode for each variable was determined. The tabulation also aided the study in finding the weighted score to find the index which was needed to find the correlation of the variables to business success.

The finding of the study shows that all 13 variables are significant at .05, seven of the variables had the strongest correlation to business success which are the following: Discipline, Customer focus, continuous improvement, stretch goals, trust, TQM Exposure and training. The next five variables had strong correlations which are the following: Teamwork, Communication, Top management commitment and involvement, perception of work environment, customer driven system and processes and only one variable had a moderate correlation which is employee commitment and involvement.

The study also came up with 3 factors that would affect TQM implementation practices by comparing the qualitative data gathered through interview with the review of related literature gathered by the group, the factors are as follows: un-organized workstations, employee dedication to their job and incentives.

By integrating the results of the survey, interview and literature, the difference between the survey results with the interview and literature results was the employee commitment and involvement practice. The possible reason to the difference would be the similarity and overlapping of the terms of the practices of PTEC as seen by the employees compared to the top management and literature gathered.

The group concludes that the very strong correlated variables such as Discipline, Customer focus, continuous improvement, stretch goals, trust, TQM Exposure and training are to be maintained by PTEC whereas the strongly correlated which are Teamwork, Communication, Top management commitment and involvement, perception of work environment, customer driven system and processes could either be maintained of improved and the variable with the lowest score and a moderate correlation be improved which is the employee commitment and involvement practice.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU15187

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

128 leaves : col. ill.; 28 cm.

Keywords

Industrial management; Industrial productivity; Quality of products; Total quality management

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