SEAOIL C.A.R.E.S. BABALIK procedure: Customer care service training video

Date of Publication

2011

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Organizational Communication

College

College of Liberal Arts

Department/Unit

Communication

Thesis Adviser

Joseph Michael Juat

Abstract/Summary

This thesis is a customer service training video that will standardize training programs and enhance the customer service skills of station personnel. The video will cover step-by-step the SEAOIL C.A.R.E.S. Babalik Procedure, which is a new customer service culture that has been adopted by SEAOIL, It will be shown at SEAOIL Academy-Manila & Mindanao and on-site at stations for the Basic Station Operations Course that is conducted twice a month for station trainees.

It will also be a part of the Basic Station Operations Training Program where all levels of station personnel will be required to attend and pass the program. This is also to ensure that all station personnel are well trained and qualified based on company standards.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU14685

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

76 leaves ; 29 cm.

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