Date of Publication
2012
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Science in Business Management
Subject Categories
Business Administration, Management, and Operations
College
Ramon V. Del Rosario College of Business
Department/Unit
Business Management
Thesis Adviser
Raymund Paderna
Defense Panel Chair
Delfin Mauricio
Defense Panel Member
Eula Bianca Villar
Abstract/Summary
The proponents conducted a census survey to the employees of Sta. Lucia East Grand Mall (SLEGM), which would identify if there is a relationship betwen job Satisfaction to both the organization's grievance procedure and job satisfaction. The proponents have achieved this by distributing a self-administered questionnaire to the employees of Sta. Lucia East Grand Mall. The proponents also considered other studies concerning Job Satisfaction, Disciplinary Programs and Grievance Procedures.
After the analysis of the collected data, which used the Pearson product-moment correlation coefficient as the statistical method, the proponents conclude that there is a relationship between job Satisfaction and Disciplinary Program and between Job Satisfaction and Grievance Management System. And also, that this relationship could lead to other future studies that could find out if Disciplinary Programs and Grievance Procedures are definitive factors of Job Satisfaction.
Abstract Format
html
Language
English
Format
Accession Number
CDTU19806
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
93, 33 unnumbered leaves : illustrations (some colored) ; 28cm. + ; 1 computer optical disc.
Keywords
Sta. Lucia East Grand Mall; Job satisfaction; Grievance procedures
Recommended Citation
Bernardino, M., De Guzman, A., Lopez, A., & Serquina, L. (2012). A study on the relationship between the grievance management system and disciplinary program at Sta. Lucia East Grand Mall with the job satisfaction of employees. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/10422
Upload Full Text
wf_yes
