A system study on the Quezon City branch of a Philippine food service company

College

Gokongwei College of Engineering

Department/Unit

Industrial Engineering

Document Type

Conference Proceeding

Source Title

IEEE International Conference on Industrial Engineering and Engineering Management

Publication Date

2019

Abstract

The food service industry is a rapidly growing industry where competition lies not only in product quality, but with service quality as well. The study considers a local branch of the Philippine food service chain. The main problem was identified to be slow food service time, which caused losses in sales due to the gap between target and actual satisfaction. The causes of the problem were identified and validated to be insufficient amounts of prepared food components and inattentive food servers. The alternatives offered were a time-based scheduling policy for food components, the use of an improved pizza cutter, buzzers for the dining staff, and limited internet provision for customers. Based on a simulation performed to test the solutions offered, the branch was able to comply with company standards for food service time.

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Digitial Object Identifier (DOI)

10.1109/IEEM44572.2019.8978832

Disciplines

Food and Beverage Management

Keywords

Food service management--Philippines--Quezon City; Customer services--Philippines--Quezon City; Consumer satisfaction--Philippines--Quezon City

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