Philippines
College
College of Liberal Arts
Department/Unit
Political Science
Document Type
Book Chapter
Source Title
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
First Page
339
Last Page
360
Publication Date
1-1-2019
Abstract
This chapter examines emotional labor in the Philippines, an archipelagic nation in the Pacific with a population of over 100 million people. A blend of multiple cultures and influences, its contemporary civil service borrows heavily from US public administration and overlays these with traditional and acquired cultural characteristics. Empirical evidence shows that in some ways, emotional labor in the Philippine public sector mirrors that of other countries, but its relationship to job-related outcomes may reflect its own particular culture and context. Emotive capacity relates positively with job satisfaction and personal fulfillment like in many other countries. Emotive pretending while performing one’s job duties has no effect on burnout, unlike in many other countries. Performing authentically—deep acting—has no relationship with job satisfaction and personal fulfillment, but it is positively related to burnout. This is unlike the Philippine private sector, where deep acting was previously found to reduce burnout. Cultural and contextual factors in the Philippine public sector may help to explain these findings. © The Editor(s) (if applicable) and The Author(s) 2019.
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Digitial Object Identifier (DOI)
10.1007/978-3-030-24823-9_15
Recommended Citation
Torneo, A. R. (2019). Philippines. The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, 339-360. https://doi.org/10.1007/978-3-030-24823-9_15
Disciplines
Work, Economy and Organizations
Keywords
Work—Philippines—Psychological aspects; Acting out (Psychology)
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