The impact of command buttons, entry fields, and graphics on single usability metric (SUM)
College
Gokongwei College of Engineering
Department/Unit
Industrial Engineering
Document Type
Conference Proceeding
Source Title
Proceedings of the International Conference on Industrial Engineering and Operations Management
Issue
March
First Page
33
Last Page
44
Publication Date
1-1-2020
Abstract
In recent years, the growth of Internet has reached many organizations. Web sites become an avenue for companies to widen their market and reduce facility cost. This calls for the need to develop websites that are more user-friendly, especially for government-operated sites where a large portion of the population is required to be a user. A case study on the Professional Regulation Commission: Licensure Examination and Registration Information System (PRC: LERIS) was conducted. The Single Usability Metric (SUM) was used to encapsulate the effectiveness, efficiency, and satisfaction score of the said web site. Primarily, this paper presents a framework containing design factors seeking to address different design issues. This paper aims to improve the SUM by implementing the improvements on the design factors. A new design was developed to compare the SUM with the existing website. The increase in the sigma level indicated the evidence of effectiveness of the proposed framework. © IEOM Society International.
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Recommended Citation
de Leon, G. L., Gratuito, J. M., & Polancos, R. V. (2020). The impact of command buttons, entry fields, and graphics on single usability metric (SUM). Proceedings of the International Conference on Industrial Engineering and Operations Management (March), 33-44. Retrieved from https://animorepository.dlsu.edu.ph/faculty_research/4301
Disciplines
Databases and Information Systems | Operations Research, Systems Engineering and Industrial Engineering
Keywords
Web sites—Design; Government Web sites--Philippines; User-centered system design
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