Title

A proposed model of higher education institution - call center industry partnership

College

Br. Andrew Gonzalez FSC College of Education

Department/Unit

Educational Leadership and Management

Document Type

Article

Source Title

Asia-Pacific Education Researcher

Volume

17

Issue

2

First Page

203

Last Page

214

Publication Date

1-1-2008

Abstract

This is a model building research, aimed at the development of a model of higher education institution - call center industry partnership. Using Pandits' grounded theory methodology, the model emerged from data gathered from six partnership cases. The sources of data were: interviews with key people directly involved in the partnership, on-site observations, and official documents pertaining to the partnership. The resulting model explains the phenomenon of HEI-call center partnership in terms of conditions or factors that cause the formation of the partnership, strategies for initiating and perpetuating the partnership, contextual conditions within which the partnership is couched, and the consequences or outcomes of the partnership. © 2008 De La Salle University, Philippines.

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Digitial Object Identifier (DOI)

10.3860/taper.v17i2.732

Disciplines

Education | Higher Education

Keywords

Call centers; Academic-industrial collaboration; Education, Higher

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