A proposed model of higher education institution - call center industry partnership
College
Br. Andrew Gonzalez FSC College of Education
Department/Unit
Educational Leadership and Management
Document Type
Article
Source Title
Asia-Pacific Education Researcher
Volume
17
Issue
2
First Page
203
Last Page
214
Publication Date
1-1-2008
Abstract
This is a model building research, aimed at the development of a model of higher education institution - call center industry partnership. Using Pandits' grounded theory methodology, the model emerged from data gathered from six partnership cases. The sources of data were: interviews with key people directly involved in the partnership, on-site observations, and official documents pertaining to the partnership. The resulting model explains the phenomenon of HEI-call center partnership in terms of conditions or factors that cause the formation of the partnership, strategies for initiating and perpetuating the partnership, contextual conditions within which the partnership is couched, and the consequences or outcomes of the partnership. © 2008 De La Salle University, Philippines.
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Digitial Object Identifier (DOI)
10.3860/taper.v17i2.732
Recommended Citation
Keitel, R. S. (2008). A proposed model of higher education institution - call center industry partnership. Asia-Pacific Education Researcher, 17 (2), 203-214. https://doi.org/10.3860/taper.v17i2.732
Disciplines
Education | Higher Education
Keywords
Call centers; Academic-industrial collaboration; Education, Higher
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