Usability testing of an academic WAP service

Department/Unit

Information Technology Services

Document Type

Article

Abstract

The Information Technology Center (ITC) of the university who is in charge of web applications development proposed to launch the faculty scholarly output website. The faculty scholarly output website is for updating online research output in terms of journal or conference publications for each faculty. The inputted information would serve as the official research record of the faculty. A usability test was conducted to determine the usability problems and pertinent webpage design factor in the layout. There were four tasks that are to be completed by the subjects. The first task is to find the link for the faculty scholarly output and add a record. the second task requires the user to view the record they just entered. the third task is to edit the inputted record and to change one of the author roles of the co-authors. the fourth task is to delete the co-author and the entry itself. the faculty will input and edit research output information in the website.

This study aims to determine the common mistakes being committed in using the website and the important design factors to be considered in webpage design. Thirty people comprising of faculty, student and staff from each of the university college were gathered to do the test. The usability test made use of CAMTASIA software to record and analyze the results. The result of the study identified three usability problems: navigation, wording and interface inconsistencies. The design factors that need to be paid careful attention to prevent usability problems: grammar consistency, buttons and layout of the webpage.

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Disciplines

Graphics and Human Computer Interfaces

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