From access to effective use: Open data portals for everyday citizens
College
College of Computer Studies
Document Type
Conference Proceeding
Source Title
Proceedings of the 2020 Symposium on Emerging Research from Asia and on Asian Contexts and Cultures
First Page
61
Last Page
64
Publication Date
4-25-2020
Abstract
Open government data allows for transparency from governments and access to data collected about its citizens. However, we are still far from achieving universal citizen participation because data literacy and experience are necessary to extract insights from data. There is also no guarantee if available data can address people’s information needs. We explored the potential of open government data portals in addressing the information needs of citizens through an online survey and found that these can only be partially answered by the available data. To understand their information seeking behav- ior, we conducted usability tests of open data portals with 21 citizens, and used semi-structured interviews to identify gaps in the portals’ design. We found that citizens would benefit from localized and advanced search engines and from visualized, contextualized, and processed content for better sense-making. We conclude with design guidelines for open data portals catered to citizens.
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Digitial Object Identifier (DOI)
10.1145/3391203.3391219
Recommended Citation
Chua, U. C., Peña, R. N., Santiago, K. L., Marasigan, G. S., Samson, B. V., Ona, I. M., & Delos Reyes, P. A. (2020). From access to effective use: Open data portals for everyday citizens. Proceedings of the 2020 Symposium on Emerging Research from Asia and on Asian Contexts and Cultures, 61-64. https://doi.org/10.1145/3391203.3391219
Disciplines
Databases and Information Systems | Public Affairs, Public Policy and Public Administration
Keywords
Electronic government information—Philippines; Information storage and retrieval systems—Philippines—Government information
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