Factors influencing occupational health complaints of workers at an inbound call center in Quezon City, Philippines

College

College of Science

Department/Unit

Biology

Document Type

Archival Material/Manuscript

Publication Date

12-2006

Abstract

Call centers are business establishments employing shift work systems and provide customer service relations to other companies. Ninety-six randomly selected call center agents from an inbound call center in Quezon City, Philippines were surveyed. The top five perceived health complaints of call center agents include: eyestrain (35%), worsening eyesight (26%), cough (29%), sleepiness (28%), and back pain (26%). Occupational health complaints of call center agents increased from 74% prior to employment to 81% in July, 2006. Respondents identified work stress (67%) as the main reason for their health status. Factors significantly correlated to the occupational health complaints of the call center agents studied were interrupted sleeping patterns (R=.380, p<0.01), and sleepiness during work (R=0.206, p<0.05).

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Disciplines

Biology

Keywords

Environmental health--Quezon City(Philippines); Industrial safety--Quezon City(Philippines); Call centers--Quezon City (Philippines); Industrial hygiene--Quezon City (Philippines)

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