Ethical service quality delivery: A blueprint in gaining more businesses

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Document Type

Conference Proceeding

Source Title

2nd National Business and Management Conference

Publication Date

2014

Abstract

The unlocking of country borders in 2015 within the 10-country grouping of ASEAN (Brunei, Burma, Cambodia, Indonesia, Laos, Malaysia, the Philippines, Singapore, Thailand and Vietnam presents vast trade opportunities. Unfortunately, corruption is a practice that currently characterizes more than half its member nations, to list, Cambodia, Indonesia, Malaysia, the Philippines, Thailand, Vietnam which therefore mount investment risks. A global business takeoff embraced with deviant ascendency will create a mammoth of unethical trade practices. Thus, it is prudent to reflect that it will dispense more harm than good to the global business environment. Every industry attache service delivery. Quality of service is regarded as a factor in achieving customer satisfaction which generates continuous business inflow. Observation of ethical performance in service delivery is a blueprint in the acquisition of more businesses. This paper brings to mind the factors that affect service quality delivery. It proposes novel framework that cultivate ethical practice as a recipe in eradicating misrepresentation when service is provided.

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Disciplines

Business

Keywords

Business ethics—Southeast Asia; Customer services—Moral and ethical aspects—Southeast Asia; Consumer satisfaction—Moral and ethical aspects—Southeast Asia

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