Date of Publication
4-1-2025
Document Type
Master's Thesis
Degree Name
Master of Science in Psychology Major in Industrial/Organizational Psychology
College
College of Liberal Arts
Department/Unit
Psychology
Thesis Advisor
DR. MARIA GUADALUPE SALANGA
Defense Panel Chair
DR. RENE M. NOB
Defense Panel Member
DR. SIXTUS DANE RAMOS
DR. NINO JOSE MATEO
Abstract/Summary
Employee turnover remains a significant challenge in hybrid work environments, where workplace flexibility is often seen as a retention strategy. This study examines the relationship between flexible workplace arrangements (flexplace) and turnover intentions, with felt trust as a mediator and reciprocation wariness as a moderator. Using Social Exchange Theory and the Norm of Reciprocity, this research explores how workplace flexibility fosters trust and reduces turnover intentions while accounting for employees’ skepticism toward reciprocation. A cross-sectional survey of 382 employees from the Philippine Business Process Outsourcing (BPO) industry revealed that flexplace is significantly associated with lower turnover intentions. Mediation analysis indicated that felt trust partially explains this relationship, though its effect was marginally significant. The moderated mediation analysis showed that reciprocation wariness significantly moderates the mediation pathway; however, its conditional indirect effects across levels were only marginally significant. These findings highlight the need for organizations to pair workplace flexibility with trust-building initiatives to maximize its impact. Future research should explore additional mediating factors and assess long-term effects in hybrid work settings.
Abstract Format
html
Language
English
Format
Electronic
Keywords
workplace flexibility, hybrid work, turnover intention, felt trust, reciprocation wariness, social exchange theory, business process outsourcing
Recommended Citation
Gonzales, E. G. (2025). Exploring the Role of Workplace Flexibility and Trust in Reducing Employee Turnover Intentions: The Moderating Influence of Reciprocation Wariness in Hybrid Work Environments. Retrieved from https://animorepository.dlsu.edu.ph/etdm_psych/92
Upload Full Text
wf_yes
2025_Gonzales_Chapter2.pdf (137 kB)
2025_Gonzales_Chapter3.pdf (84 kB)
2025_Gonzales_Chapter4.pdf (103 kB)
2025_Gonzales_Chapter5.pdf (94 kB)
2025_Gonzales_References.pdf (85 kB)
Embargo Period
3-30-2028
