Improving the method of knowledge management among the new members of the division
Date of Publication
4-6-2021
Document Type
Master's Thesis
Degree Name
Master of Business Administration
Subject Categories
Business Administration, Management, and Operations
College
Ramon V. Del Rosario College of Business
Department/Unit
Management and Organization Department
Thesis Advisor
Divina M. Edralin
Defense Panel Chair
Rachel A. Quero
Defense Panel Member
Raymund B. Habaradas
Denver D. Daradar
Abstract/Summary
This action research aimed to improve the method of knowledge management (KM) among the new members of the division. As a team, we aimed to improve/revisit the KM practices within the division. The manifestations of the main issue were the lack of familiarity to some steps in the procedures and tasks specific to the division, the lack of a standard process for knowledge transfer, and work instructions and process flow that were not updated and documented.
Guided by the action research tools, the first and second inquiry were applied to collaboratively construct the main issue. This was supported by data collected from all the members of the division. In connection with this, the inputs from the division, accompanied by knowledge creation and knowledge flow models such as WIIG’s and SECI model, allowed us to identify core activities that the division prioritized to establish an action plan to address the main issue. We also referred to the ADKAR model in implementing change.
The first cycle of the action research entailed the identification of available resources, documentation of process flow, updating of the work instructions for division specific tasks, and developing a process to transfer knowledge to new members. The second cycle was executed to bring all the outcomes of the first cycle together and create a knowledge transfer process that allowed flexibility amid the pandemic and during alternative work arrangements. During the second cycle we also identified the responsibilities of the members to answer concerns regarding the project’s sustainability. The collaborative nature of the action research gave the division the opportunity to communicate frequently, thus allowing the exchange of inputs among the members.
Abstract Format
html
Language
English
Format
Electronic
Physical Description
150 leaves, color illustrations
Keywords
Knowledge management; Organizational learning
Recommended Citation
Salavante, B. D. (2021). Improving the method of knowledge management among the new members of the division. Retrieved from https://animorepository.dlsu.edu.ph/etdm_manorg/22
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Embargo Period
6-14-2021