Date of Publication
4-6-2021
Document Type
Master's Thesis
Degree Name
Master of Business Administration
Subject Categories
Business Administration, Management, and Operations
College
Ramon V. Del Rosario College of Business
Department/Unit
Management and Organization Department
Thesis Advisor
Divina M. Edralin
Defense Panel Chair
Maria Victoria Tibon
Defense Panel Member
Jaime Cempron
Patrick Aure
Abstract/Summary
This action research addresses the main issue identified by the Angola Invoice Verification Team of Blue Shield Company after the researcher has noticed that their team is being slow in complying with their Service Level Agreement to handle invoices in their queue within 3 days. The issue was identified by the researcher and his two collaborators using a Fishbone diagram. The team agreed that the main reason why they are slow in reducing their invoice ages is that they are not familiar with the nature of transactions of the invoices they review. It was determined that the team uses memorization when determining the codes to be used for the invoices based on the nature of the transaction. This practice was ineffective, and the team has agreed that instead of memorizing the details for each supplier, they should be aware of how to properly assess the nature of the transactions instead. For the first cycle, the team coordinated with the Tax Team of Angola to have a training session to learn how they do the identification of the nature of transactions. The results of the training made the invoice review time improve. However, the team is still not that confident in how they review their invoice which was addressed in the second cycle by updating the tracker they use to reflect the codes per supplier as reference.
Abstract Format
html
Language
English
Format
Electronic
Physical Description
208 leaves, color illustrations
Keywords
Invoices
Recommended Citation
Lejano, J. F. (2021). Action research on managing the invoice age service level requirement of the invoice verification - Angola Team. Retrieved from https://animorepository.dlsu.edu.ph/etdm_manorg/18
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Embargo Period
5-10-2021