Improving the onboarding program of an IT consulting development team

Date of Publication

11-10-2022

Document Type

Insider Action Research

Degree Name

Master of Business Administration

Subject Categories

Training and Development

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization Department

Thesis Advisor

Raymund Habaradas

Defense Panel Chair

Rachel Quero

Defense Panel Member

Leandro Loyola
Jonathan Buenviaje

Abstract/Summary

This insider action research improved the onboarding program of an IT Consulting Development Team. As millions of individuals start a new job every year, organizations need to prepare new employees to perform their roles quickly and smoothly. A strategic onboarding program improves an organization’s competitive advantage since it facilitates the success of new employees. There are core components in employee onboarding that organizations should integrate into their process. By incorporating socialization and connection in employee onboarding, organizations facilitate new hires in creating vital interpersonal relationships and support mechanisms. Through Action Research, Methods of Inquiry, Systems Analysis, and Force Field Analysis, the action researchers decided to address the issue of inadequate project onboarding. Lewin’s Change Management Model, Four C’s of Onboarding, and Agile Methodology were utilized as third-person frameworks to guide the researchers throughout the action research process. In Cycle 1, the team established a structured project onboarding framework, onboarding checklist, and buddy system guide to address the lack of a project onboarding process, feedback mechanism, and socialization. After successful evaluation, the group continued to Cycle 2, wherein actual project onboarding was implemented to validate the output of the first cycle. In a broader context, this action research could be used as a reference for improving onboarding programs by implementing a structured onboarding process and focusing on socialization. The action researchers suggested employing feedback mechanisms and tools to measure the effectiveness of the onboarding.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Employee orientation; Information technology—Employees—Training of

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Embargo Period

12-6-2022

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