Date of Publication

2022

Document Type

Master's Thesis

Degree Name

Master of Science in Information Technology

Subject Categories

Computer Sciences

College

College of Computer Studies

Department/Unit

Information Technology

Thesis Advisor

Oliver A. Malabanan

Defense Panel Chair

Michelle Renee D. Ching

Defense Panel Member

Judith J. Azcarraga
Ma. Rowena R. Caguiat

Abstract/Summary

Ever since the start of the pandemic, face to face interaction has been difficult. This has affected multiple aspects of life in regard to face-to-face consultations. The pandemic has conditioned citizens of cities to conduct everything online specially meetings. One of the face-to-face consultations affected is Counseling. The current office in the university is the Office of Counseling and Career Services (OCCS for short) is in charge of handling the Counseling of students both undergraduate and graduate students. This is in what motivated the creation of this study, as there needed to be a tool that can help both OCCS and students in counseling online. Chatbots are programs developed to simulate a conversation with a user to help a user achieve his/her end goal. It lessens the workload on people and is a useful tool for clients to interact with for the business due to the lessened face to face interaction. Rule-based chatbots are chatbots that follow designed rules instead of the use of AI to help clients in their queries. This study aims to create a rule-based chatbot based on the OCCS counseling model, to see if it is a viable tool to help counselors in student study habit assessments. Creation of the ruleset for the of the chatbot was achieved with coordination of OCCS, and the chatbot itself was developed through Python. The chatbot was then tested on OCCS Counselors and undergraduate students respectively with TAM. This paper contributes to further research regarding technology used in counseling as well as the use of rule-based chatbots in general.

Abstract Format

html

Language

English

Format

Electronic

Physical Description

275 leaves

Keywords

Online chat groups; Counselors--De La Salle University (Philippines)

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Embargo Period

8-25-2022

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