Date of Publication

4-2023

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Interdisciplinary Business Studies

Subject Categories

Human Resources Management | Organizational Behavior and Theory

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation Dept

Thesis Advisor

Junius W. Yu
Harvey T. Ong

Defense Panel Chair

Cristina Teresa N. Lim
Roderick Pangindian

Defense Panel Member

Mark Ivan Carasig
Lily Ann C. Cuenco

Abstract/Summary

Looking into approaches when managing conflict in the workplace contributes to employee commitment as it affects how individuals want to stay, take ownership of their work, and participate in achieving the organization's goals. This research determined how Conflict Management Styles (Accommodating, Avoiding, Collaborating, Competing, and Compromising) affect employees' Organizational Commitment (Affective, Continuance, and Normative) in Business Process Outsourcing International, Inc. The study took on a mixed method approach and utilized descriptive, causal-explanatory, and exploratory research designs. The researchers focused on Conflict Management Styles from the study of Thomas and Kilmann (1974), whereas Organizational Commitment components were aligned with Meyer and Allen (1991). The research analyzed 217 responses from the survey and conducted an interview with the senior HR manager of the company to support the study’s findings. The following demonstrated significance: Accommodating to Affective (highly significant), Competing to Affective (significant), Competing to Continuance (significant), and Accommodating and Competing to Organizational Commitment (significant). The research results proposed recommendations on using the study to assist BPOI HR managers in understanding employee behavior and dealing with conflict resolution, to impart additional knowledge to other BPO managers when they review HR processes and workflows, and overall, to conduct further studies that would explore several companies from different industries along with an increased number of respondents.

Keywords: conflict, conflict management styles, commitment, organizational commitment, business process outsourcing industry

Abstract Format

html

Language

English

Format

Electronic

Keywords

Conflict management; Organizational commitment

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Embargo Period

4-20-2023

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