Date of Publication

2023

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Organizational Communication

Subject Categories

Organizational Communication

College

College of Liberal Arts

Department/Unit

Communication

Thesis Advisor

Jason Vincent A. Cabañes

Jan Michael Alexandre C. Bernadas

Defense Panel Chair

Maria Angeli R. Diaz

Defense Panel Member

Cheryll Ruth Soriano
Maysa Arabit
Rai Mamac

Abstract/Summary

High reliability organizations (HROs) respond to high-risk situations. The role of communication in these organizations is crucial, as it helps ensure that members can properly respond to different situations. However, the hierarchical structures that are common in these organizations may cause communication behaviors that can impede the functioning of HROs. Building upon Jahn and Black's (2017) hypothesized model of high reliability organizing, this study aims to investigate how communication assists members in navigating hierarchical structures within HROs. A survey was conducted with members of fire volunteer organizations (FVOs) in various districts across the City of Manila. The results of this study validate the claims of Jahn and Black’s (2017) hypothesized model and provide additional insights on the importance of facilitating a cross-level understanding, the inadequacy of HRO team communication as a predictor of learning communication, and how length of firefighting experience affects learning communication in FVOs. This research contributes to the limited studies on HROs, particularly in the context of fire volunteer organizations in the Philippines.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Volunteer fire fighters--Philippines; Hazardous occupations

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Embargo Period

9-14-2023

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