Date of Publication

11-12-2025

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Organizational Communication

Subject Categories

Communication

College

College of Liberal Arts

Department/Unit

Communication

Thesis Advisor

Carlo Magno P. Figueroa

Defense Panel Member

Katrina Alvarez-Garcia
Ma. Aurora Liwag-Lomibao
Katrina Resurreccion

Abstract (English)

This study focuses on Lunas Collective (LC), a Filipino, feminist, psychosocial organization that communicates care as a first-approach to survivors of Gender-Based Violence (GBV). We identified emotions to be a crucial element in sustaining the organization, particularly, how the principle of compassion is translated on the characteristics, culture, and practices of the organization. Compassion, defined as an emphasized awareness, emotional focus, and active presence for those in trouble, distress, trauma, or any other form of suffering (Figley & Ludick, 2017), was explored in the context of LC as they compassionately communicate with their volunteers and in turn, how their volunteers enact these understandings of compassion through their interactions with clients, referred to as Service-Users (SUs).

Guided by the works of Miller (2007) and Way and Tracy (2012) and their discussions on the Compassionate Communication framework, the study looked into the communication practices of LC and their manifestations in the subprocesses of noticing, connecting, and responding. In response to the research questions and research objectives, the study employed four (4) research methods: Semi-structured Interviews, Focus Group Discussion, Content Analysis, and Field Observation. Consequently, this study was able to present new information with regards to the subprocesses of noticing and responding in terms of its manifestations in LC which have not been discussed by the guided literatures, and claims that this non-linear framework anchors on Dialogic Reflection Communication Style as the communication practice present on all three subprocesses entailing a continuous and sustainable cycle of communicating care.

Abstract Format

html

Abstract (Filipino)

Ang pananaliksik na ito ay nagbibigay-pansin sa Lunas Collective (LC), isang Pilipinong, pemenista, at psychosocial na organisasyon na gumagamit ng pagkalinga o care bilang unang tugon sa mga nakararanas ng Gender-Based Violence (GBV). Naituri na mahalaga ang emosyon sa pagpapanatili ng organisasyon, lalo na kung paano naisasalamin nito ang pagmamalasakit o compassion sa mga katangian, kultura, at mga kasanayan ng organisasyon. Ang pagmamalasakit, na ipinaliwanag nina Figley at Ludick (2017) bilang pinaigting na kamalayan, pagbibigay-diin sa emosyon, at aktibong presensya para sa mga nakararanas ng pang-aapi, ay inaral sa konteksto ng LC habang sila ay nakikipag-ugnayan nang may pagmamalasakit sa kanilang volunteers. Siniyasat din kung paano ipinagpapatibay ng volunteers ang kanilang pagkakaunawa sa pagmamalasakit sa pamamagitan ng pakikipag-ugnayan sa kanilang mga kliyente o Service-Users (SU).

Batay sa mga pag-aaral ni Miller (2007) at nina Way at Tracy (2012), at ang kanilang pagtalakay sa Compassionate Communication, ang pananaliksik na ito ay inusisa ang mga kasanayang pang-komunikasyon ng LC at ang kanilang manipestasyon ng mga subprocess na noticing, connecting, at responding. Tinugunan ang mga katanungan ng pananaliksik gamit ang Semi-structured Interviews, Focus Group Discussion, Content Analysis, at Field Observation. Dahil dito, ang pananaliksik ay naghahandog ng panibagong kaalaman na hindi pa natatalakay ng kasalukuyang literatura patungkol sa kung papaano nakikita ang mga subprocess ng noticing at responding sa LC. Sinasaad din ng pananaliksik na ito na naka-angkla ang Compassionate Communication sa Dialogic Reflection Communication Style bilang ang kasanayang pang-komunikasyon na nakikita sa lahat ng mga subprocess, isang manipestasyon ng tuloy-tuloy at pangmatagalang siklo ng paggamit ng pagkalinga sa komunikasyon.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Communication in organizations; Compassion

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Embargo Period

12-8-2026

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Available for download on Tuesday, December 08, 2026

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