Date of Publication

8-2010

Document Type

Master's Thesis

Degree Name

Master of Science in Psychology Major in Industrial/Organizational Psychology

Subject Categories

Industrial and Organizational Psychology

College

College of Liberal Arts

Department/Unit

Psychology

Thesis Adviser

Maria Carla M. Ong

Defense Panel Chair

Laurene L. Chua-Garcia

Defense Panel Member

Joffre O. Chua
Roberto E. Javier, Jr.

Abstract/Summary

The study determined whether there is a good Person-Environment (P-E) Fit within Business Process Outsourcing (BPO) Centers. The workplace design (Environment), was studied to determine if it matched the levels of engagement and performance (Person) of their employees. Results derived from 131 (38 from the open plan layout and 93 in cellular) BPO agents’ scores in the Utrecht Work Engagement Scale (UWES) and their Performance Appraisal forms showed that there are significant differences in levels of engagement and performance between the two organizations. There is a better P-E Fit in the organization utilizing the cellular plan office layout. A review of responses from interviews with their operations/engagement managers also provided insights as to the proper intervention to be used.

Abstract Format

html

Language

English

Format

Electronic

Electronic File Format

MS WORD

Accession Number

CDTG004835

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

1 computer optical disc, 4 3/4 in.

Keywords

Subcontracting—Philippines; Work environment; Human comfort; Employees—Attitudes

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Embargo Period

4-4-2022

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