Date of Publication

4-2007

Document Type

Master's Thesis

Degree Name

Master of Science in Psychology Major in Industrial/Organizational Psychology

Subject Categories

Organizational Behavior and Theory

College

College of Liberal Arts

Department/Unit

Psychology

Thesis Adviser

Marshal N. Valencia

Defense Panel Chair

Lauren Chua-Garcia

Defense Panel Member

Roberto E. Javier
Ma. Carla Mole-Ong

Abstract/Summary

The current study developed and tested a model that predicts organizational citizenship behavior (OCB) using job satisfaction and organizational commitment as predictors. The model also further depicts core self evaluations and job characteristics as predictors of job satisfaction. Descriptive correlational design was employed in the study wherein data came from 97 frontline customer service employees of a bank. Structural equations modeling using partial least square approach was used to test and analyze the model. Results indicated that organizational commitment is directly related to organizational citizenship behavior and it mediates the link between job satisfaction and OCB. Findings also reflected that job characteristics and core self evaluation positively relates to job satisfaction. Theoretical and practical implications of the model were discussed and recommendations for enhancing organizational citizenship behavior in service organization were outlined.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG004305

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

iv , 83 leaves

Keywords

Organizational behavior; Job satisfaction; Organizational commitment

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Embargo Period

3-9-2022

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