Date of Publication

10-25-2019

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Accounting | Benefits and Compensation | Finance and Financial Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Rachel Quero

Defense Panel Chair

Raymund Habaradas

Defense Panel Member

Benigno Lingad
Pia Redempta Manalastas

Abstract/Summary

This action research addressed the issue of delayed processing of employee accounts such as cash advances, expense reimbursements, petty cash and revolving fund replenishments as well as the weak implementation of cash advance policies in our company, National Drugstore. The issue led to employee complaints and ballooning outstanding cash advance balance in our financial books. These issues and its escalation to the Management Committee (MANCOM) affected the morale of the Disbursements team whom I supervise being the company Financial Controller or Head of the Financial Control Department. Through our collaboration and coordination within the Financial Control Department, this action research improved the performance of the Disbursements Section through timely processing of various employee transactions. Within Cycle 1 and Cycle 2 of this action research, our team implemented several interventions which include a systematic process to monitor flow of financial documents and service level agreement (SLA), release of email notification to employees once financial processing is completed, timely recording of cash advance liquidations, strict implementation of cash advance policy, and revision of company policy in order to require employees to provide details of their expense claims by using templates that lessen the time spent by Disbursements staff in reviewing such claims. The principles behind the ADKAR by Jeffery Hiatt and the Change Management by Kurt Lewin guided our team in helping the Disbursements Section implement the interventions which ultimately improved employee accounts’ processing time in compliance with the SLA, brought down the level of cash advances in the books and ensured 100% accuracy in the balances.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007903

Keywords

Compensation management

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Embargo Period

10-5-2022

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