Date of Publication

2019

Document Type

Master's Thesis

Degree Name

Master of Science in Industrial Relations Management

Subject Categories

Business Administration, Management, and Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Commercial Law

Thesis Adviser

Arvin A. Jo

Abstract/Summary

The Balanced Scorecard is a performance evaluation tool and management system developed by Kaplan and Norton. It translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system (Kaplan and Norton, 1996). It provides a balanced view which is primarily composed of four (4) perspectives namely: financial, customers, internal process, and learning and growth. Since its development, it has been adopted by different organizations around the world. In the Philippines, Government-Owned and Controlled Corporations (GOCCS) and Government Financial Institutions (GFIs) have been implementing the performance evaluation system established by the Governance Commission on GOCCS (GCG) using the balanced scorecard as a performance evaluation tool. One of which is Land Bank of the Philippines (“LANDBANK”)- the selected government financial institution (GFI) subject of the study. LANDBANK has been using the balanced scorecard for three (3) years to monitor its performance accomplishments vis-à-vis targets. It is also being used as an instrument to identify areas of improvement based on measures set for the given year.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007423

Keywords

Balanced scorecard (Management); Organizational effectiveness—Measurement

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Embargo Period

9-21-2022

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