Added Title
Improving interpersonal relationships among employees of ABC Furniture Store
Date of Publication
5-5-2020
Document Type
Master's Thesis
Degree Name
Master of Business Administration
Subject Categories
Organizational Behavior and Theory
College
Ramon V. Del Rosario College of Business
Department/Unit
Management and Organization
Thesis Adviser
Divina M. Edralin
Defense Panel Chair
Benito L. Teehankee
Defense Panel Member
Frances L. Sarmiento
Denver D. Daradar
Abstract/Summary
This action research focused on improving weak interpersonal relationships as well as increasing the low level of communication in the workplace. Neglecting of these issues resulted in (1) increased employee friction and conflicts (2) low coordination and teamwork (3) increased workplace inefficiencies and errors. The company, ABC Furniture Store is a small retail enterprise located along A. Mabini, Caloocan City. The action researcher is currently working as the store manager of the company. Main responsibilities consist of overseeing store operations, performing human resource and finance functions. The store owner together with all employees shared vital information and collaborated with the action researcher in the whole process of the research project. This research was guided by the theoretical and conceptual framework namely, Social Penetration Theory and ADKAR’s Change Management Model. As a result, the following interventions were made: (1) Annual team-building activity (2) Monthly town-hall meeting. With management interventions on promoting a positive workplace atmosphere together with the increased level of interaction and face to face dialogues, interpersonal relationships among employees were strengthen. Now, there is less employee friction and conflicts. Rather than focusing on their task, everyone is working towards a common goal. As a team, employees were able to formulate new strategies and policies.
Abstract Format
html
Language
English
Format
Electronic
Keywords
Interpersonal relations; Communication in industrial relations
Upload Full Text
wf_yes
Recommended Citation
Lao, J. O. (2020). An integrative action research paper (IAR) on improving interpersonal relationships among employees of ABC Furniture Store. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/6192
Embargo Period
8-5-2022